Billing & Payment Terms

Service Invoices

Payment for service labor, travel, preventive maintenance, inspections and other field services is due within 15 days of the invoice date unless different terms are agreed to in writing or stated in an approved contract or purchase order.

Parts & Equipment

Parts, replacement components, detectors, accessories and equipment are due at the time of purchase or order unless otherwise agreed to in writing. CGM Imaging Services may require payment before placing an order with a manufacturer, distributor or supplier.

Special-Order Items

Special-order, custom, electrical, electronic, opened, programmed, or manufacturer-designated nonreturnable items may not be cancelable or refundable after the order has been placed. Any permitted return may be subject to supplier approval, shipping costs, and restocking fees.

Equipment Projects

Larger equipment purchases and installation projects may require a deposit or payment for equipment before the order is placed. Installation, labor, travel and related services may be invoiced separately.

Existing Agreements

If a customer has an active service agreement, written contract or approved purchase order with CGM Imaging Services, the payment terms in that agreement take precedence over these general terms.

Quotes & Estimates

Quotes are based on the information available at the time they are prepared and are subject to the validity period stated on the quote. Additional labor, travel, parts, freight, taxes, permits, third-party fees, or services outside the quoted scope may be billed separately when authorized or otherwise permitted by the applicable agreement.

Travel Charges

Standard local travel is included for service locations within approximately 50 driving miles one way from Spokane. For locations beyond 50 miles, a travel charge may apply based on distance:

• 51–100 miles one way: $150 travel charge
• 101–150 miles one way: $300 travel charge
• 151–200 miles one way: $450 travel charge
• Over 200 miles one way: travel quoted in advance

Parking, tolls, airfare, ferry charges, rental vehicles and lodging, when required, are billed separately. Travel terms may be modified by a written service agreement or approved quote.

Standard Field Service

Standard field service begins with a $450 service-call minimum, which includes the first two hours of labor. Additional standard labor is billed at $112.50 per 30-minute increment.

Standard business hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time (PT), excluding holidays.

• After-hours service: time-and-a-half (1.5× the standard labor rate)
• Weekend service: double time (2× the standard labor rate)
• Holiday service: triple time (3× the standard labor rate)

Contract and project rates may differ when quoted or agreed to in writing.

Urgent / Expedited Service

Requests for expedited, same-day, or priority scheduling may be subject to an additional expedited service charge. Any additional charge will be disclosed and approved before service is performed whenever practical. After-hours, weekend, and holiday rate multipliers may also apply.